"Sure, Dell is using hardware as a weapon to get service contracts, which shouldn’t be underestimated. Hardware is still vital in the mid-market business, too, but again, is a lane to future services. Oh, I also heard one “fun-fact” on services that meant a lot to me. Dell announced as enterprises moved to Dell from Perot services, they re-upped 100% of the contracts. That says a lot."
Patrick Moorhead at Forbes